At PRODUCTOS ROVIELA, we are committed to providing high-quality natural hair products and excellent customer service. Due to the hygienic nature of our products, please review our return policy carefully before placing an order.

Returns

We accept returns within 14 days of delivery for eligible items.

To be eligible for a return:

• Products must be unused, unopened, and in their original packaging

• Hair products must not be altered, washed, brushed, or used

• Proof of purchase or order confirmation is required

For hygiene and safety reasons, we cannot accept returns on opened or used products.

Non-Returnable Items

The following items are final sale and cannot be returned:

• Opened or used hair products

• Customized or special orders

• Sale or discounted items

• Gift cards

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue so we can resolve it as quickly as possible.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to your original payment method within 5–10 business days.

Shipping costs are non-refundable.

Exchanges

We only replace items if they arrive defective or if the wrong product was sent.

Return Process

To start a return request, please contact us at:

Email: [Your Email Here]

Please include your order number and reason for the return in your message.

Customers are responsible for return shipping costs unless the item received was damaged or incorrect.